Troubleshooting

8 min

Welcome to the Troubleshooting Guide for Documentation.new. Here, we’ve gathered some common pain points and quick solutions to help you resolve any issues you might encounter while using the platform.

If you're experiencing challenges, don’t worry! This guide will walk you through some of the most frequently asked questions and provide actionable steps to fix them.

Possible Causes:

Incorrect file format or unsupported link type.

AI not able to parse the content properly.

Solution:

Check Input Format: Ensure your file is in one of the supported formats (.md, .txt, .docx, .json, .yaml, .yml, .zip) and is under the 10MB limit.

Use Clear Descriptions: If using a website link or prompt, make sure it’s well-structured and provides enough context for the AI to understand.

Try Re-generating: Click on the "Generate" button again to see if the AI produces a better draft based on your input.

💬 Still Having Trouble?

If you’ve gone through the troubleshooting steps and are still facing issues, don’t hesitate to reach out to our support team.

Send your question to [email protected]

We’re here to help you make the most of Documentation.new!

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Troubleshooting

Issue: My Documentation Isn’t Generating Correctly

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Issue: I Can’t Upload My Document

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Issue: The AI Draft Doesn’t Reflect My Product Properly

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Issue: I Can’t Edit My Documentation in Archbee

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Issue: I Can’t Edit My Documentation in Archbee

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Issue: My Documentation Looks Different After Publishing

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Issue: I Can’t Find My Documentation After Publishing

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💬 Still Having Trouble?