Refundid

Customer Story

Learn how Refundid made the switch from a manual documentation to a unified workflow with Archbee.

What were some of the challenges you were facing before using Archbee?

Before we were working with Archbee a lot of our documentation was quite manual. We had Google Docs and we pretty much used to write things by hand on different documentation apps, and Excels and all that stuff and just leave them in a Google drive. It was hard to keep things up to date and maintain them as we were iterating quite fast.

What made you choose Archbee? What were some of the features that caught your attention?

Funny enough there was one individual feature which sounds very basic, but it was the biggest thing from my end. I am very design-focused and I have very particular ways how I like to structure my documentation. One of the things that I loved is the dividers. I tested three or four different apps, and for some reason in none of them the dividers worked. And then I got to Archbee and the dividers worked and I was like cool, done, I found what I want. I also liked the fact that you guys are a small team. We're a small team as well. I think start-ups supporting start-ups was always my favorite thing and working with people who are hustling as hard as we are was definitely a favorable thing on my end.

How has switching to Archbee impacted your workflow?

It's made it really easy to onboard new partners onto our platform. I think historically it was very hard to navigate and there was a lot of information that was hard to find and relatively enclosed. Now that we have it all in one document we can easily link our partners and send retailers one link that helps them go through the entire onboarding experience and understand what they need to do step by step. Every time we release new features it's quite easy to update that documentation and to further the available resources that our retailers have. It's made the onboarding experience and the customer success side of things much easier to maintain and manage as a whole.

Have you gotten feedback from partners or customers?

Yes, all the time. We have our API documentation within our Archbee environment and we get a lot of feedback from our retailers about it being easy to read and having a lot of information, flow charts, easy-to-view examples, etc. We also get feedback on how easy it is to find information. We definitely see a lot of value when it comes to retailers using the documentation.

Any impact internally?

It definitely helped us build more structure in our internal processes when it comes to overall development and go-to-market. Historically, a lot of the go-to-market side of things was a bit clouded. Now that we have a documentation tool it becomes really easy on the go-to-market side of things. I think it makes quite simple for us to know how to get certain features out to our retailers and how to advertise it. I do a lot of promotion to our retailers and being able to link them to  documentation on how  features work, how to set up certain features or what to do is much easier with Archbee.

Any advice you would like to give to other companies considering Archbee?

It's very affordable, super good to use when it comes to the overall use of documentation. I would highly recommend it. Great team, great support as well. It's definitely a platform that understands its user base. A lot of companies have diversified and shifted focus. Archbee has definitely maintained focus on the core product, which is quite valuable

Archbee is super good to use when it comes to overall documentation. Great team, great support as well.
Joel Aaron
Joel Aaron
Co-founder
Refundid logo
Company
Refundid
Founded
Sydney,
Documentation
View Documentation

More customer stories

Discover how other teams are using Archbee to transform their documentation

Users Love Us
Highest User Adoption Winter 2025
Most Implementable Winter 2025
Best Est. ROI Winter 2025
High Performer Winter 2025
Lemonbase

Learn why Lemonbase switched to Archbee from Notion, after trying GitBook.

we can provide a more pleasant experience to our service users than conventional documentation platforms

Read story →
Rollstack

Learn how Rollstack uses Archbee for SaaS documentation that does not suck.

we needed a documentation tool destined for pure SaaS players

Read story →
FlashStart

Learn how FlashStart improved documentation quality, enhanced team collaboration, and increased productivity by using Archbee as their docs platform.

we improved documentation quality, enhanced team collaboration, and increased productivity with Archbee

Read story →
Kindroid

Learn how Kindroid uses Archbee for in-app user guides for mobile apps.

the platform has been very easy to use and provides us what we need

Read story →
MedShift

Learn how Medshift uses Archbee as a knowledgebase with stating and user friendly interface for their users.

we have found that although Archbee development began in our department, other departments in our company have found it to be a better alternative to legacy knowledge-base platforms we have used in the past after demonstrating its abilities in meetings

Read story →
Digitail

Learn how Digitail uses Archbee for API documentation for veterinary clinics who need integration.

our support time has reduced a lot, most simple questions can be answered by the AI assistant and what reaches our team in the end is more relevant and targeted problems

Read story →
Continuum Industries

Learn how Continuum Industries is using Archbee in their product with our App Widget for a complex enterprise product

it's easy to embed the documentation within the product, that I could maintain myself without developer hours

Read story →
UNITH

Learn how UNITH saved a lot of human resources to enable their customers to use the API that sits on top of the digital human platform

Archbee is helping us more than we anticipated from a sales perspective

Read story →
Jigx

Learn how jigx uses Archbee's AI search to provide precise answers to their customers. This allows jigx users to receive direct answers even with code samples when creating components and mobile screens and apps.

Archbee constantly innovates, drives continuous improvements, and listens to their customers

Read story →
SourceForge

Learn how SourceForge uses Archbee for a documentation portal platform with fair pricing.

we’ve been told by many customers that our new documentation section powered by Archbee is very comprehensive and easy for them to read and understand

Read story →
Altrata

Learn how Altrata uses Archbee for API documentation and saves plenty of time while not building a documentation platform internally.

we liked the ability to host multiple domains, SSO support, and have multiple spaces with Archbee

Read story →
Navattic

Learn how Navattic scales in a sustainable way as they look to support more customers, more usecases across more industries.

we're really leaning on Archbee to help empower customers to create demos that fit their usecase

Read story →
Judopay

Learn how Judopay significantly improved their user documentation processes with Archbee.

With Archbee in place, "our developer documentation now has a more professional look and is easier for our end users to follow the steps to integrate with us.

Read story →
Cast Group

Learn how Cast Group improved support and fostered customer autonomy with Archbee.

Archbee allowed us to organize all the documentaiton for our products in a way that truly supports our customers.

Read story →
Metzler

Learn how Metzler uses Archbee for FAQs and never has to worry about correct sitemap configurations again.

after every single department can structure their own part of the Archbee FAQ, we are very confident that we will create a good platform with a huge knowledge base

Read story →
RealDesk AI

Learn how RealDesk improved customer training by using documentation created and shared with Archbee.

We're really happy with Archbee and we're looking forward to doing a lot more with it and creating more content

Read story →
Monetate

Learn how Monetate redesigned their documentation to meet growing internal and external requirements using Archbee

Since officially launching Monetate Developer Hub on 5 September, a fair number of Monetate employees have raved about how much better the developer documentation looks.

Read story →
Element Logic

Learn how Element Logic has been improving technical knowledge sharing with Archbee.

First of all, and the surprise was that it was so easy to write and to use a writer. That meant that our product managers and our developers wanted to write technical documentation suddenly.

Read story →
Lynceus

Learn how Lynceus leveraged our start-up program and changed the way they create and share documentation with Archbee.

Archbee provided us with a simple way to keep our docs up to date and easily share them with internal and external readers".

Read story →
Ocient

Learn how Ocient increased web traffic to their documentation by using Archbee as their SEO-optimized documentation platform.

we've seen a 5x increase in web traffic to docs.ocient.com and saw Ocient's Google search rankings for documentation rank in the top 10 results

Read story →
Lemonbase

Learn why Lemonbase switched to Archbee from Notion, after trying GitBook.

we can provide a more pleasant experience to our service users than conventional documentation platforms

Read story →
Rollstack

Learn how Rollstack uses Archbee for SaaS documentation that does not suck.

we needed a documentation tool destined for pure SaaS players

Read story →
FlashStart

Learn how FlashStart improved documentation quality, enhanced team collaboration, and increased productivity by using Archbee as their docs platform.

we improved documentation quality, enhanced team collaboration, and increased productivity with Archbee

Read story →
Kindroid

Learn how Kindroid uses Archbee for in-app user guides for mobile apps.

the platform has been very easy to use and provides us what we need

Read story →
MedShift

Learn how Medshift uses Archbee as a knowledgebase with stating and user friendly interface for their users.

we have found that although Archbee development began in our department, other departments in our company have found it to be a better alternative to legacy knowledge-base platforms we have used in the past after demonstrating its abilities in meetings

Read story →
Digitail

Learn how Digitail uses Archbee for API documentation for veterinary clinics who need integration.

our support time has reduced a lot, most simple questions can be answered by the AI assistant and what reaches our team in the end is more relevant and targeted problems

Read story →
Continuum Industries

Learn how Continuum Industries is using Archbee in their product with our App Widget for a complex enterprise product

it's easy to embed the documentation within the product, that I could maintain myself without developer hours

Read story →
UNITH

Learn how UNITH saved a lot of human resources to enable their customers to use the API that sits on top of the digital human platform

Archbee is helping us more than we anticipated from a sales perspective

Read story →
Jigx

Learn how jigx uses Archbee's AI search to provide precise answers to their customers. This allows jigx users to receive direct answers even with code samples when creating components and mobile screens and apps.

Archbee constantly innovates, drives continuous improvements, and listens to their customers

Read story →
SourceForge

Learn how SourceForge uses Archbee for a documentation portal platform with fair pricing.

we’ve been told by many customers that our new documentation section powered by Archbee is very comprehensive and easy for them to read and understand

Read story →
Altrata

Learn how Altrata uses Archbee for API documentation and saves plenty of time while not building a documentation platform internally.

we liked the ability to host multiple domains, SSO support, and have multiple spaces with Archbee

Read story →
Navattic

Learn how Navattic scales in a sustainable way as they look to support more customers, more usecases across more industries.

we're really leaning on Archbee to help empower customers to create demos that fit their usecase

Read story →
Judopay

Learn how Judopay significantly improved their user documentation processes with Archbee.

With Archbee in place, "our developer documentation now has a more professional look and is easier for our end users to follow the steps to integrate with us.

Read story →
Cast Group

Learn how Cast Group improved support and fostered customer autonomy with Archbee.

Archbee allowed us to organize all the documentaiton for our products in a way that truly supports our customers.

Read story →
Metzler

Learn how Metzler uses Archbee for FAQs and never has to worry about correct sitemap configurations again.

after every single department can structure their own part of the Archbee FAQ, we are very confident that we will create a good platform with a huge knowledge base

Read story →
RealDesk AI

Learn how RealDesk improved customer training by using documentation created and shared with Archbee.

We're really happy with Archbee and we're looking forward to doing a lot more with it and creating more content

Read story →
Monetate

Learn how Monetate redesigned their documentation to meet growing internal and external requirements using Archbee

Since officially launching Monetate Developer Hub on 5 September, a fair number of Monetate employees have raved about how much better the developer documentation looks.

Read story →
Element Logic

Learn how Element Logic has been improving technical knowledge sharing with Archbee.

First of all, and the surprise was that it was so easy to write and to use a writer. That meant that our product managers and our developers wanted to write technical documentation suddenly.

Read story →
Lynceus

Learn how Lynceus leveraged our start-up program and changed the way they create and share documentation with Archbee.

Archbee provided us with a simple way to keep our docs up to date and easily share them with internal and external readers".

Read story →
Ocient

Learn how Ocient increased web traffic to their documentation by using Archbee as their SEO-optimized documentation platform.

we've seen a 5x increase in web traffic to docs.ocient.com and saw Ocient's Google search rankings for documentation rank in the top 10 results

Read story →

Join 3,000+ Teams Using Knowledge Portals as the #1 Resource to Answer Team & Customer Questions

Answer questions instantly with AI powered by your documentation.