Make
How Make built an API-first, automated documentation pipeline with Archbee—taking community app docs coverage from near zero to ~92% and publishing 5x faster.
What is Make?#
Make is a leading visual automation platform that lets teams design, build, and automate workflows—from simple tasks to complex, multi-system processes—without writing code. Powering millions of scenarios across thousands of apps, Make helps organizations connect their tools and scale their operations.
What problem were you facing before Archbee, and why Archbee over the alternatives?#
Before Archbee, documentation at Make was a major bottleneck. Our content was fragmented across multiple tools—some in Confluence, some in various folders, and others in ad-hoc Markdown files. This made it nearly impossible to maintain consistency, scale efficiently, or ensure that our documentation kept pace with the rapid evolution of our product. We also struggled with a lack of integration between our docs and the rest of our ecosystem, which meant manual updates, redundant work, and a poor experience for both internal teams and end users.
We evaluated several alternatives, but Archbee stood out for three key reasons:
- Flexibility: It allowed us to create both structured, user-friendly Help Center content and technical, developer-focused documentation in one unified platform.
- API-first approach: Archbee's robust API gave us the ability to automate workflows and integrate documentation directly into our product and AI-assisted systems—something other tools either lacked or made overly complex.
- Scalability: As a fast-growing company, we needed a solution that could handle our expanding needs—more content, more users, and more complex use cases—without becoming a maintenance nightmare.
What results have you seen?#
The impact of switching to Archbee has been transformative. On the technical side, we built a fully automated documentation pipeline using Archbee's API, which now powers our AI-assisted system. This alone took our community app documentation coverage from virtually zero to ~92%, a metric we're incredibly proud of.
But the benefits go far beyond automation:
- Speed and efficiency: Publishing documentation is now 5x faster than before. Teams can push updates in real time, and our docs finally move at the same speed as our product development.
- Collaboration: Cross-team collaboration has improved dramatically. Engineers, product managers, and support teams now work together seamlessly in a single environment, reducing silos and miscommunication.
- User empowerment: Our users can now find answers faster and solve problems independently, thanks to up-to-date, well-organized, and easily searchable documentation. This has directly reduced support tickets and increased user satisfaction.
- Cultural shift: Perhaps most importantly, Archbee helped us foster a documentation-first culture. Docs are no longer an afterthought—they're a core part of our development and customer success strategy.
The bigger picture#
From a bigger-picture standpoint, Archbee didn't just solve a technical problem—it enabled a strategic shift in how we think about documentation. In today's fast-moving tech landscape, documentation isn't just a reference manual; it's a competitive advantage. By centralizing, automating, and integrating our docs, we've turned them into a dynamic asset that drives product adoption, reduces friction for users, and even accelerates our own internal processes.
For any company scaling quickly, the right documentation platform isn't just about storing information—it's about unlocking the full potential of your product and your people. Archbee gave us the tools to do exactly that, and the results speak for themselves.
“Archbee didn't just solve a technical problem—it enabled a strategic shift in how we think about documentation.”
- Company
- Make
- Website
- www.make.com
- Founded
- Prague, 2012
- Industry
- SaaS
- Documentation
- View Documentation
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How Make built an API-first, automated documentation pipeline with Archbee—taking community app docs coverage from near zero to ~92% and publishing 5x faster.
“Archbee didn't just solve a technical problem—it enabled a strategic shift in how we think about documentation.”
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“we can provide a more pleasant experience to our service users than conventional documentation platforms”
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“we improved documentation quality, enhanced team collaboration, and increased productivity with Archbee”
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Learn how Digitail uses Archbee for API documentation for veterinary clinics who need integration.
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“we liked the ability to host multiple domains, SSO support, and have multiple spaces with Archbee”
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“With Archbee in place, "our developer documentation now has a more professional look and is easier for our end users to follow the steps to integrate with us.”
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“Archbee allowed us to organize all the documentaiton for our products in a way that truly supports our customers.”
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