Xenett
Learn how Xenett streamlined customer onboarding by creating a public knowledge base with Archbee.
docs.xenett.co
What does Xenett do?
Before that, a quick intro about myself. I'm an accountant by profession. I founded this company four years back. Xenett is an accounting platform that helps companies become efficient by automating many day-to-day processes. For example accounting firms have a lot of tasks to manage on a day-to-day basis. By using our platform, they can automate all of these tasks. We integrate with a lot of accounting software. Xenett scans for different problems in their accounting data and it's going to tell the accountant about those issues. It automates that review process. Accounting firms would otherwise have to spend hours tryign to find those errors manually. There are many other things that Xenett does. It's a platform built by accountants for accountants that helps them streamline their day-to-day operations.
What were the challenges your were facing with your documentation before using Archbee?
We initially started with Zoho Knowledge Base, and then we changed to Intercom. We use the Intercom ecosystem for the knowledge base, chat support, even the in-app announcements. The main reason I like Archbee is the user interface, to be honest. I want to make sure our customers get the best experience, and that is why we choose Archbee over anything else. The best thing is that with Archbee we can create different spaces. We have spaces for user trainings, then we have a specific thing for onboarding. It's very easy.
Do you have any feedback from your customers interacting with your documentation?
Now, if people have any questions, they look for the answers in our knowledge base. That also helps reduce our support tickets.
Do you have any advice for other companies that might be considering Archbee?
When I did the evaluation, I actually evaluated a lot of different options. For me, the number one argument was the ease of use. The second was the user experience for our customers, who are the main users of our knowledge base. I'll be honest, we had the knowledge base included in our Intercom subscription. But I still decided to pay extra just for documentation because it was totally worth it.
If I'm a final user, I don't need to go in and look for things. The side bar really gives great visibility. There are a lot of great features I like. Little things like the video embedding and the slash command make a huge difference. I really love the product.
“For me, the number one argument was the ease of use.”
- Company
- Xenett
- Website
- www.xenett.com/
- Founded
- Irving, TX, 2020
- Documentation
- View Documentation
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