ARCHBEE — CUSTOMER SUPPORT DOCUMENTATION

Provide exceptional self-service customer support

Empower your customers and your team to find the answers they need quickly and easily with our powerful self-service customer knowledge base.

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Teams of all sizes manage support documentation with Archbee

Join 3,000+ teams using documentation as their #1 resource to answer questions

Backed by Y Combinator

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Easily build, publish and maintain support documentation

Book a demo

Discover how Archbee can help you deliver documentation that answers questions for end-users, devs and team.

Chat to our Head of Product for a walk-through. (Definitely not a sales call!)

Write, review, and organize support documentation

Collaborate asynchronously in real time.

Provide instant feedback to your team, review and even merge changes as content and structured APIs are updated.

Teamwork made simple.

Review and merge changes with your team, assign subject matter experts, and keep your content up-to-date with document verifications.

Use GitHub as your source of truth and edit your content in GitHub or in Archbee.
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This way all team members can contribute to your documentation.

Move 50% faster with AI-powered Write Assist.

Generate comprehensive documentation based on your existing documents/docs, API references and GitHub code files. Write Assist helps you summarize, edit, and even set a tone of voice.

Customized templates for an outstanding user experience.

With 30 custom blocks, including images, videos, API references, diagrams, changelogs and splits, simply drag and drop your content to craft a highly organized, interactive and intuitive end user experience.

Manage documentation at scale

Include dynamic variables in your documents.

Change the value of the variable and it gets propagated everywhere automatically.

Create reusable snippets of documents (all editor features are available). Change once, they propagate everywhere instantly.

Show content only where it needs to be shown. Create display rules based on user groups, browser and more.

Create language versions of your documentation with AI that get kept in sync with your main documentation.

0-effort required to maintain the language versions.

Your team can analyze metrics like traffic, average times spent, bounce rates, searches, questions, and AI sessions.

This can help pinpoint weak documentation for improvement so that it becomes engaging and ultimately answers questions.

Publish docs to your own domain, hosted by Archbee.
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We provide hosting, Custom Blocks and offer custom CSS, so you can craft a seamless experience for your end users.

DOCS SHOWCASE ->

The fastest way from question to answer.
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Use our App Widget in your app with our JavaScript SDK or React Component.

Authenticate users on your terms.

Archbee provides options for passwords, magic links, guest accounts, wildcard email domains, JWT tokens and more.

Get questions by your customers & community answered by your team and AI.

Create a tight feedback loop for your documentation.

Answer questions instantly with AI powered by your support docs

Scale fast.

Onboard, guide, and support your users 24/7 leveraging your own documentation, so you never need to worry about unanswered questions.

Instant onboarding.

Answer developer questions instantly, so they can dive straight into your product, API or SDK.

Accurate and instant answers to all your billing questions.

Never worry about delayed responses again.

Instant answers for developers.

Provide effortlessly scaleable support for your open source library, API, or SDK, to quickly unblock developers.

Sanoflow

Learn how Sanoflow automated an inefficient customer success workflow using a combination of Archbee capabilities.

"The interface is really fresh I would say. We're able to really do a lot of things. The AI part is one of the parts that sold Archbee for us. "

Procesio

Learn how Procesio is using Archbee to enable self-training for their customers.

"Archbee was very good in helping use reduce the time needed by our support team to onboard new users or to answer technical questions. "

FISPAN

Learn how FISPAN streamlined documentation creation and distribution with Archbee.

"We chose Archbee over other tools because it offered the flexibility and power we needed to create branded, high-quality, white-labeled documentation efficiently."

Roster

Learn how Roster struggled to find a fitting solution for their documentation needs before finally arriving at Archbee.

"Somehow we came across Archbee, and it was everything that we wanted. Even the price was right at our budget."

Torpor Games

Learn how Torpor Games streamlined operations across departments using Archbee

"Integrating Archbee has transformed our documentation processes, enhancing efficiency across all of our departments."

Lexr

Learn how international law firm Lexr is using Archbee to create and publish their customer-facing knowledge base.

"With Archbee we found a software solution where we can conveniently fill the data base with our know-how. The easiness of having a good-looking, public-facing website that we can publish on a subdomain was also one of the most important criteria for us. "

Refundid

Learn how Refundid made the switch from a manual documentation to a unified workflow with Archbee.

"Archbee is super good to use when it comes to overall documentation. Great team, great support as well."

Klevu

Learn how Klevu successfully improved collaboration across teams using Archbee.

"Archbee offered a seamless onboarding experience, with an intuitive setup that allowed us to build and organize our documentation in days without external assistance."

Xenett

Learn how Xenett streamlined customer onboarding by creating a public knowledge base with Archbee.

"For me, the number one argument was the ease of use."

Tamio

Learn how Tamio has improved Tamio's developer onboarding and facilitated integration with their API.

"Archbee stood out due to its clean interface and ease of use."

GetFocus

Learn how GetFocus freed up important development resources and shared their knowledge publicly with Archbee.

"It's super straight forward to use, it's really very simple. It's made it very easy for us to work together with the team on getting together all the relevant knowledge into a set of articles and step-by-step guides with images."

Phokus

Learn how Phokus turned to Archbee to support their customers in the onboarding process.

"The ability to customise, manage internal authentication, and integrate seamlessly was a huge benefit for our engineering team, while the simple, intuitive plugins made content creation effortless for marketing."

LicenseSpring

Learn how LicenseSpring uses Archbee for sharing their technical documentation externally and the company is keeping its customers informed.

"We liked Archbee as a very rich feature set that is aligned with our needs (internal / external documentation, drafts, white labelling of the subdomain, Analytics, code snippets, video tags, document revision history, SEO tags etc.)."

GK8

Learn how GK8 is using Archbee to help their customers with knowledge about their products.

"The support was good, the price was affordable, choosing Archbee was a quick decision."

KloudMate

Learn how KloudMate crated a centralized documentation repository and how it shares it with their customers.

"Archbee enabled us to centralize and publish our documentation, making it easier for users to find and understand essential information about our product."

UneeQ

Learn how UneeQ has freed valuable development resources by transitioning documentation to Archbee.

" We found Archbee easily accessible, easy to set up, and easy for anyone to contribute to without a tutorial."

ReliantAI

Learn how ReliantAI is using Archbee to help its customers get the most value from their product.

"Achbee balances ease-of-use with enough customization to fit our needs"

IntelliProve

Learn how IntelliProve enabled their non-technical users as well as developers to acquire all the necessary information about their products with Archbee.

"Archbee had many of the features we were looking for".

Pin

Learn how Pin gained a dedicated space for public documentation and started providing clear information about their product.

"We chose Archbee because it checked all the boxes and fit our budget. The editor is intuitive, and creating reusable blocks helps us keep content consistent without constantly copying and pasting."

Flipper Zero

Learn how Flipper Zero is making it easy for users to learn about their product with Archbee

"Archbee is intuitive and easy to use, simplifying the process of publishing, editing, and using the platform's tools."

Quantfolio

Learn how Quantfolio unified a scattered document base and shared it publicly with Archbee.

"We chose Archbee because it is markdown-based, supports both internal and external sharing, and it has a good editor."

Eventsheet

Learn how Eventsheet uses Archbee to extend the company's branding onto to their documentation portal.

"Archbee allowed us to customize out of the box and build our tools at a faster pace."

Rentilium

Learn how Rentilium structured their content management and updating system with Archbee.

"Implementing Archbee has streamlined our documentation process, making it easier to create, update, and manage content efficiently."

Fyberloom

Learn how Fyberloom

"Since implementing Archbee, we've seen a significant improvement in how our teams document, share, and access information."

Bince Base

Learn how Bince simplified the creation and sharing of documentation with Archbee.

"Archbee has made it easy to edit our documentation and make it visible to others."

Harvest

Learn how Harvest overcame the limitations of paper document formats by implementing Archbee for their technical documentation.

"We wanted to expedite the modification process, which was impeded by the inherent limitations of conventional paper document formats. Archbee felt like a modern system."

Sherry

Learn how Sherry went from fragmented documentation to a scalable knowledge base that has strengthened partnerships.

"Since using Archbee, we’ve delivered well-structured and accessible documentation that has significantly reduced friction for developers integrating Sherry."

Signum Network

Learn how Signum Network went from scattered documentation to a centralized knowledge base with Archbee.

"Unlike alternatives, Archbee empowers us to create, share, and version our documentation effortlessly, while maintaining a professional and structured appearance. "

Back4app

Learn how Back4app is leveraging Archbee to support developers in building scalable applications.

"Other platforms lacked the specific features I needed, as they were more focused on internal documentation and didn’t offer the developer-specific elements that were essential for me."

Title21

Learn how Title21 transitioned from PDF manuals to a public knowledge base with Archbee.

"Archbee helped in reducing day-to-day customer support questions as tickets and the customer support can focus on real problems and roadblocks.:

Blaze tech

Learn how Blaze replaced a

"Our previous solution made it difficult to search for information. Archbee is clean, it has a well-designed UI and makes searching simple."

Archipelago

Learn how Archipelago turned to Archbee to deliver product documentation internally and to their customers.

"Archbee was the easiest solution to set up. It's also very easy to use".

Regpack

Learn how Archbee streamlined Regpack's API documentation workflow and improved presentation.

"With Archbee it just felt good - it was clean, simple and very intuitive."

Passwork

Learn why Passwork switched from Notion to Archbee.

"The ability to publish our custom domains as well as other features made us switch from Notion to Archbee".

Forkast

Learn how Archbee enabled Forkast.gg to find the right balance between customization and simplicity in their public docs.

"Before Archbee, we struggled with maintaining clear, accessible, and well-organized external documentation for our users. We chose Archbee because of its intuitive interface, structured document organization, and real-time collaboration."

Hanni

Learn how Archbee's ease of use freed Hanni to focus on rolling out new features.

"Archbee checked all the boxes. It was easy to get started and all the features are super intuitive."

Wallester AS

Learn how Wallester created a structured knowledge base for internal and external use with Archbee.

"We needed a solution that would allow us to centralise our documentation effectively. Archbee stood out as the best fit for our needs"

DigiNeat

Learn how DigiNeat enhanced the documentation workflow for all employees using Archbee.

" Our documentation process has become more streamlined and efficient, which has led to improved productivity across our teams."

IBA

Learn how IBA transitioned from a traditional CMS setup to Archbee and integrated written docs with APIs

"There was a good match between the functionality we were looking for and the features provided by Archbee".

Traject Data

Learn how Traject Data saved considerable time and energy with API documentation maintenance and updates by using Archbee.

"Archbee is easy to implement and cost-effective, and most importantly, non-engineers can use it to manage and update our documentation, which saves us significant time and resources."

Visualogyx Help Center

Learn how Visualogyx built a dedicated help center from scratch using Archbee.

"Archbee's setup is simple. The configuration is very easy and you can make quick content updates in no time."

Breadwinner

Learn how Breadwinner switched from a public-facing helps site to Archbee to enhance self-service and branding.

"With Archbee, the well-formatted and crisp look helps us present our brand. "

Alpha Networks

Learn how Alpha Networks made it easy for their end users to browse product documentation using Archbee.

"Archbee addresses some of our core needs. We needed our product documentation to be fast, easy to maintain, and easy to browse by our end users."

Kognic

Learn how Kognic upgraded its user-facing documentation with Archbee.

"It's our main user-facing documentation".

N-Dream AG (AirConsole)

Learn how N-Dream AG switched from an in-house documentation solution that was difficult to maintain and upgrade to Archbee with very different results.

"We have gone through an update project for our documentation where several people from different departments within our company collaborated; and the experience was very positive. "

Element Logic

Learn how Element Logic has been improving technical knowledge sharing with Archbee.

"First of all, and the surprise was that it was so easy to write and to use a writer. That meant that our product managers and our developers wanted to write technical documentation suddenly."

Lynceus

Learn how Lynceus leveraged our start-up program and changed the way they create and share documentation with Archbee.

"Archbee provided us with a simple way to keep our docs up to date and easily share them with internal and external readers".

Qualetics

Learn how Qualetics is providing its customers with the documentation they need through the knowledge base built using Archbee.

"Archbee is a great ally to our platform. Our knowledge base meets our customers expectations."

Ocient

Learn how Ocient increased web traffic to their documentation by using Archbee as their SEO-optimized documentation platform.

"we've seen a 5x increase in web traffic to docs.ocient.com and saw Ocient's Google search rankings for documentation rank in the top 10 results"

Monetate

Learn how Monetate redesigned their documentation to meet growing internal and external requirements using Archbee

"Since officially launching Monetate Developer Hub on 5 September, a fair number of Monetate employees have raved about how much better the developer documentation looks."

Cast Group

Learn how Cast Group improved support and fostered customer autonomy with Archbee.

"Archbee allowed us to organize all the documentaiton for our products in a way that truly supports our customers."

RealDesk AI

Learn how RealDesk improved customer training by using documentation created and shared with Archbee.

"We're really happy with Archbee and we're looking forward to doing a lot more with it and creating more content"

Metzler

Learn how Metzler uses Archbee for FAQs and never has to worry about correct sitemap configurations again.

"after every single department can structure their own part of the Archbee FAQ, we are very confident that we will create a good platform with a huge knowledge base"

Judopay

Learn how Judopay significantly improved their user documentation processes with Archbee.

"With Archbee in place, "our developer documentation now has a more professional look and is easier for our end users to follow the steps to integrate with us."

Navattic

Learn how Navattic scales in a sustainable way as they look to support more customers, more usecases across more industries.

"we're really leaning on Archbee to help empower customers to create demos that fit their usecase"

Altrata

Learn how Altrata uses Archbee for API documentation and saves plenty of time while not building a documentation platform internally.

"we liked the ability to host multiple domains, SSO support, and have multiple spaces with Archbee"

Jigx

Learn how jigx uses Archbee's AI search to provide precise answers to their customers. This allows jigx users to receive direct answers even with code samples when creating components and mobile screens and apps.

"Archbee constantly innovates, drives continuous improvements, and listens to their customers"

SourceForge

Learn how SourceForge uses Archbee for a documentation portal platform with fair pricing.

"we’ve been told by many customers that our new documentation section powered by Archbee is very comprehensive and easy for them to read and understand"

UNITH

Learn how UNITH saved a lot of human resources to enable their customers to use the API that sits on top of the digital human platform

"Archbee is helping us more than we anticipated from a sales perspective"

Continuum Industries

Learn how Continuum Industries is using Archbee in their product with our App Widget for a complex enterprise product

"it's easy to embed the documentation within the product, that I could maintain myself without developer hours"

Digitail

Learn how Digitail uses Archbee for API documentation for veterinary clinics who need integration.

"our support time has reduced a lot, most simple questions can be answered by the AI assistant and what reaches our team in the end is more relevant and targeted problems"

MedShift

Learn how Medshift uses Archbee as a knowledgebase with stating and user friendly interface for their users.

"we have found that although Archbee development began in our department, other departments in our company have found it to be a better alternative to legacy knowledge-base platforms we have used in the past after demonstrating its abilities in meetings"

FlashStart

Learn how FlashStart improved documentation quality, enhanced team collaboration, and increased productivity by using Archbee as their docs platform.

"we improved documentation quality, enhanced team collaboration, and increased productivity with Archbee"

Kindroid

Learn how Kindroid uses Archbee for in-app user guides for mobile apps.

"the platform has been very easy to use and provides us what we need"

Lemonbase

Learn why Lemonbase switched to Archbee from Notion, after trying GitBook.

"we can provide a more pleasant experience to our service users than conventional documentation platforms"

Rollstack

Learn how Rollstack uses Archbee for SaaS documentation that does not suck.

"we needed a documentation tool destined for pure SaaS players"

Join 3,000+ teams who trust Archbee with their support documentation

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