Documentation

Advice & Insight from our team.

7 Useful Tips for Better User Software Adoption

We will provide you with seven practical tips for improving user software adoption and unlocking all of the benefits that come with it.

How to Increase Feature Adoption for Your SaaS Product

This article will provide you with a few ways to increase feature adoption for your SaaS product. It's important to constantly add new features to your product, but you should also make sure that they're adopted.

Obstacles to Successful Product Adoption

This article will discuss five potential product adoption challenges that you might face. We'll also suggest some solutions to overcome them.

Announcing New Features to Drive Product Adoption

This article will show you a couple of ways of doing new feature announcement for your SaaS product.

Tips for Building a Great Customer Education Program

A customer education program can bring numerous benefits to your SaaS company. Therefore, in this article, we'll reveal some tips for building a great customer education program.

Methods to Accelerate Your SaaS Product Adoption

We will explore some product adoption methods and teach you how you can implement them in your own adoption process.

SaaS Customer Education Guide

Customer education is essential for success in the SaaS industry. In this guide, we will teach you what customer education is, why is it important, and how to approach it in the most effective way.

Important Benefits of Customer Education to Keep In Mind

In this article, we’ll discuss important benefits of customer education that you should keep in mind.

Customer Education KPIs You Should Be Tracking

This article will show you which customer education metrics you should be tracking. You can use these KPIs to see how well your education methods are working and to make changes to improve the way you educate your users.

How to Use Customer Education to Improve Product Adoption

This article will present you with proven ways of using customer education to improve product adoption.

Product Adoption Metrics You Should Be Tracking for Your SaaS

This article will discuss some of the most important product adoption metrics in SaaS business and their value and possibilities for implementation.

6 Stages of the Product Adoption Process

In this article, we’ll take a closer look at the six stages of the product adoption process and discuss some good practices for improving each one.

Strategies SaaS Companies Can Use to Improve User Adoption

It's no secret that SaaS companies need to invest a lot of effort into user adoption. This article will discuss three user adoption strategies that SaaS companies can use.

The Ultimate Guide to Product Adoption for SaaS Companies

Buying software isn't simple. Customers go through multiple stages called the product adoption process, and in this article, we’ll tell you exactly what they entail, why they’re important, and what you can do to speed up the time needed for users to fall in love with your product.

Product Adoption Curve: 5 Types of Adopters to Know About

You'll learn all about the product adoption curve as we'll explain five types of adopters and how you can make your product more attractive to them.

How to Write Good Developer Documentation

Developer documentation tells the story of your code. That’s why, in this article, we’ll teach you how to make your documentation easy on the eyes and as useful as possible to the person reading it.

What Is SDK Documentation and How Does It Differ From API?

Differentiating between SDK and API documentation can be difficult at times. Therefore, in this article, we will explain what SDK documentation is and how it differs from API.

Importance of Product Knowledge for Customer Service

In this article, we’ll discuss why product knowledge is specifically important for customer service.

What Is Product Knowledge: Benefits, Types, and Tips

Product knowledge is what enables your team to develop, market, sell, and service software. In this article, we'll explain why this skill is so important for SaaS businesses and learn how to develop and distribute it.

How Can SaaS Companies Improve Their Customer Experience

In this article, we will explain how to provide a stellar SaaS customer experience.

What is Software End User Documentation?

We'll teach you what end user documentation is, how it can be created, and why it's important.

A Simple Checklist to Ensure Top-Notch Product Documentation

In this article, you'll learn how to create product documentation that will be an impeccable resource for all your customers.

Ultimate Guide to README Docs

This guide will be of great help if you're new to README files and want to create one for your project.

Top SaaS Knowledge Base Examples to Inspire You

In this article, we’ll present top SaaS knowledge base examples, which can inspire you to build your own flawless resource.

How to Best Educate Users on Your SaaS Product

SaaS products aren’t necessarily intuitive to use. In this article, we'll show you six ways to best educate users on your SaaS product.

How to Boost SaaS Product Adoption

In this article, you’ll find four tried-and-true methods for increasing SaaS product adoption that will help you retain your customers after purchase.

10 Best Help Authoring Tools to Try

Help authoring tools are your main allies in providing your customers with the knowledge they need. We'll discuss ten of the best help authoring tools on the market, the features of each of them, as well as their pricing.

6 KPIs to Track For Your Product Knowledge Base

This article will help you understand which KPIs to track for your product knowledge base.

Tips for Creating a More Interactive Knowledge Base for Your Software Product

In this article, we'll share some tips for creating a more interactive knowledge base for your software product.

7 Common Features All Good Software Documentation Tools Have

We'll discuss the most important features to consider when choosing a software documentation tool.

Best Practices in Writing User Documentation

We'll talk about about the best practices you should follow to create the best user documentation possible.

How to Improve Your Customer Self-Service with Product Documentation

This article will provide you with some tips for improving customer self service with product documentation. These tips are very easy to implement right away, and they can help your support team reduce the pressure on them to answer more questions from users.

Why is Technical Documentation Important for Developers

Believe it or not, even experts in their fields, like software developers, can benefit from technical documentation, regardless if it’s available to them or if they create it themselves. In this article, we'll show you why technical documentation is important for developers.

5 Most Important Technical Documents for Product Managers

Product managers need all the help they can get to organize their work. Here's where product manager documentation comes to play. This article will discuss five of the most important technical documents product managers can use.

Design Tips for Making Your Product Knowledge Base Look Great

When your users have questions or problems, their first stop will be your product knowledge base. To ensure its usefulness, you want the knowledge base to look good. This article will provide some knowledge base design tips that will help you create a beautiful product knowledge base.

How To Make Your User Documentation Stand Out

If you’re offering a software product to your customers, your user documentation should definitely be integral to it. In this article, we’ll provide you with best practices that will make your user documentation stand out.

How to Improve Your Technical Writing Skills

If you want to find out how to improve technical writing skills, this article will set you on the right path. We’ve gathered a few tried and tested methods of improving your technical writing skills, with which your abilities are sure to flourish.

Why Is User Documentation Important for SaaS Companies?

We'll discuss the benefits of user documentation and how it can be a very valuable customer support channel for SaaS companies.

Tips for Keeping Your Product Documentation in Great Shape

Nowadays, product documentation maintenance is more important than ever. In this article, we’ll share with you some tips on how to keep your product documentation in great shape.

9 Examples of Great SaaS End User Documentation to Learn From

We're bringing you nine beautifully designed and well-organized user documentation examples you can learn from when building your own user knowledge base.

SaaS Product Documentation Mistakes to Avoid Doing

This article will outline the most common SaaS product documentation mistakes and how you can avoid them.

Steps for Building an Effective Knowledge Base for Your Product

Let us explain how you can build product knowledge base for your software product.

9 Technical Documentation Tools to Help You Produce Better Docs

We’ll discuss nine excellent technical documentation tools that will help you produce better docs to satisfy the needs of your users.

How to Turn Your SaaS Product Documentation into a Growth Engine

This article will show you how to create and deploy SaaS product documentation that acts like a lead magnet and convinces new users to sign up for your service.

Differences Between Technical Writers and UX Writers

Technical writers and UX writers use their skills to help users overcome those challenges, but they don’t have the same job. In this article, we will help you understand the differences between technical writers and UX writers.

SEO Tips for Optimizing Your Product Knowledge Base

In this article, we'll reveal six practical tips for boosting your SEO results and optimizing your product knowledge base.

6 Ways Technical Documentation Positively Impacts Your Finances

This article will show you six ways technical documentation can help you generate more revenue and safeguard your budget.

How to Create Perfect SaaS Product Documentation for Your Customers

Product documentation usually isn’t on the top of the list when a company determines priorities for their SaaS business. And that can be a mistake. Therefore, in this article, we’ll show you how to create product documentation you’ll proudly present to your customers.

Technical Documentation as a Marketing Tool for Software Products

In this article, we'll show you how technical documentation can be a valuable marketing tool for software products.

Single Sourcing in Technical Writing: An Overview

This article will introduce you to single sourcing in technical writing and its benefits, as well as the basic principles of this method.

Tips for Doing Research in Technical Writing

We bring you a list of practical tips for doing research in technical writing. It's important to know what you need to do to write quality technical documentation.

How Can Good SaaS Product Documentation Boost Your Sales

This article explains how product documentation can act as a product demo, and how it can be used to boost sales.

Is Being a Technical Writer Stressful?

Wondering if being a technical writer is a stressful job? You've come to the right place. We'll share the data with you.

Why Should Developers Know How To Write Technical Content

This article discusses why developers should know how to write technical content. It also provides some resources that developers can use to learn how to write technical content.

Writing for Translation: Tips for Technical Writers

If your technical documentation will get translated into different languages, make sure that it's written in a way that makes it easier for translators to understand.

Audience Analysis in Technical Writing

When it comes to audience in technical writing, your readers aren't all the same. In this article, we’ll examine audience analysis—a tool you can use to write in a way your audience finds the most helpful.

Software Documentation Terms Every Technical Writer Should Know

Every industry hosts a complex, elaborate landscape full of particular terms and expressions. That's why we’ve put together this glossary of software documentation terms: so you always have a guide to refer to when writing software documentation.

SaaS Product Documentation: A Guide to a Company's Secret Sauce

Regardless of the kind of product or service your company offers, quality product documentation can bring you many benefits. Our guide will teach you all about SaaS product documentation.

Metrics in Technical Writing: Measuring the Quality of Your Documentation

This article will discuss the technical writing metrics that you can use to measure the quality of your technical writing.

Writing Effective Job Descriptions for Hiring Technical Writers

Writing technical writer job descriptions is no easy task. In this article, we will lay out the whole process for you so that you can attract only the best talents.

6 Soft Skills Every Technical Writer Should Possess

In this article, we will talk about six technical writer soft skills we consider indispensable for achieving the best results.

The Role of a Technical Writer in a Company's Success

This article will show you how the role of a technical writer can be vital for your company's success.

How Can Technical Writers Get User Feedback on Their Docs

We will share a list of the top six methods for collecting documentation feedback that will tell you exactly which documents need more attention and which are exceeding user expectations.

10 Best Certifications in Technical Writing for Technical Writers

Technical writers should be on the constant lookout for new trends, mastering new technologies and upgrading their skills. One way to do all of that is to attend certified courses. This article will discuss some of the best technical writer certifications.

Minimalism in Technical Writing: A Guide

The minimalist approach to creating documentation is still the method of choice of many technical writers in contemporary software and other types of technical documentation. Therefore, in this article, we will discuss minimalism in technical writing.

Guide to Outsourcing Technical Writing

We’ll teach you all about the advantages of technical writing outsourcing as well as provide you with actionable tips to get you started.

Guide to Technical Documentation Reviews

Our technical documentation review guide will help you create your own review workflow.

The Value of Having a Technical Writer On Your Team

The value of a technical writer is much bigger than you might think. This article will discuss five reasons why a technical writer can be an invaluable asset to your company.

A Day in the Life of a Technical Writer

Technical writing is a job with a wide variety of tasks, and every day can look different. There are, however, some fundamental tasks they perform regularly. This article will go through a day in the life of a technical writer.

Useful Tools for Technical Writers

If you want your technical documentation to stand out, you’ll need the right software tools. In this article, we'll recommend some technical writer tools that can assist you in all stages of creating technical documentation.

What Is a Help Authoring Tool (HAT)? All You Need to Know

In this article, you will learn what a help authoring tool is, how it can assist you in your work, and all about the benefits it offers.

How to Become a Freelance Technical Writer

It's not surprising that companies from various industries are looking for more and more technical writers. This article will show you how to become a freelance technical writer.

Technical Writing Tips for Engineers

In this article, we'll talk about technical writing for engineers and provide you with some excellent tips.

What is a Technical Writer and What Do They Do?

What is a technical writer? This article will examine that question and show how their expertise can benefit any organization.

How to Successfully Onboard a New Technical Writer

We’re looking at how you can successfully onboard technical writers to your team in a way that teaches them about your writing processes and motivates them for the rest of the collaboration.

Subject Matter Expert (SME) Interview Tips for Technical Writers

SME interview is one of the toughest parts of a technical writer's job. We’re here to help with six easy and actionable tips you can apply to your interviewing methods to ensure you get everything you need.

Best Technical Writing Blogs to Read

We bring you a list of great blogs for technical writers who want to stay up to date with the latest news and trends in technical writing.

Top Conferences to Attend for Technical Writers

This article provides a good overview of the most important conferences for technical writers and suggest the best events for their professional development.

Technical Editing: Tips for Technical Writers

The way you approach editing can improve or reduce the quality of the technical document you've written. This article lists five tips you can use to make your editing process more effective and minimize writing errors.

Should You Hire Freelance or In-House Technical Writers

Hiring a freelance technical writer or an in-house one can determine the success of your tech documentation and content. If you want to make an informed decision about the type of writer you need, then this article is for you.

How to Manage a Technical Writing Team

This article will provide you with some basic tips and techniques that will help you manage a technical writing team effectively.

How to Write Technical Manuals

This guide will help you write successful technical manuals that provide your users with helpful information and present your product in a good light.

6 Productivity Tips for Technical Writers

If you're a technical writer whose productivity could use a boost, these six technical writer productivity tips can help you get back on track.

Time Management Tips for Technical Writers

Many technical writers struggle with time management. In this article, we will give you some time management tips for technical writers to provide you with some ideas on how to achieve your goals without risking burnout.

6 Habits of Super Effective Technical Writers

Creating technical writer habits is essential to finding lasting success. In this article, we’ll go through the habits of super effective technical writers and see what makes them so valuable.

The Importance of Technical Writing in Knowledge Management

The way you document knowledge within your company can make or break the success of the docs. This article clarifies why you should include technical writing in your knowledge management practices.

How to Become a (Great) Technical Writer

If you choose to pursue a career in technical writing, you have your work cut out for you. To help you out, we will explain how to become a technical writer, step by step.

Technical Writer Tips: Optimizing Your Writing for Non-Technical Audience

Writing for non-technical audiences is very different from writing for professionals. This article will show you how you can optimize your writing to meet the needs of readers from non-tech backgrounds.

How to Find Technical Writers for Hire

If your growing business doesn't already have a technical writer, you need one as soon as possible. In this article, we'll teach you how to effectively find tech writers for hire.

Why Should You Find the Time to Write Software Documentation

Finding time for software documentation is more important than you might think. In this article, you will learn about some incredible benefits of software documentation you may not have considered before.

Why You Should Write Technical Specifications for Your Product

If you're not sure why writing technical specifications is such a beneficial approach to software development, this article might provide some insight.

Agile Documentation: Tips for Documenting Software in Agile Teams

In this article, we’ll talk about agile documentation and give you some valuable tips on accelerating your documentation process and making it more efficient and accurate.

How to Write Technical Specifications

This article will teach you how to write a comprehensive technical specification to streamline the development process.

Good Documentation Practices: What Features Does Good Software Documentation Have

There are many pitfalls that can make your software documentation sub-optimal and difficult to use. Our list of good documentation practices should help you avoid almost all of them and make your documentation stand out.

What Is a Technical Specification Document?

This article defines what a technical specification is, why it's crucial for software teams to write one, and how to do that.

6 Tips for Structuring Your Product Documentation

Technical writers and documentation creators need to take extra care when doing product documentation structure. This article will provide you with six actionable tips to structure entire knowledge bases and single documents so that users have no trouble finding exactly what they’re looking for.

Software Testing Documentation: What Is It and Why Should You Have It?

Software testing documentation is invaluable for any organization as it eases the testing process. In this article, we’ll explain what it exactly entails, highlight its importance, and list some types of testing.

Guide to API Documentation

If you’re struggling to even begin understanding how documentation can help developers using APIs in their work, this guide will provide you with a primer on what API documentation is, why it’s important, and how to create it efficiently.

8 Elements No API Document Should Be Without

If you want to create effective API documentation, you have to include these eight vital elements.

The True Cost of Running a Documentation Website

Documentation website costs can range from $30/month to thousands of dollars, depending on the software and requirements. Here is a breakdown.